MAC Management Program to Feature Two Industry Experts


MAC has enlisted the services of nationally recognized customer service expert Trudy Admas and management consultant James Peuster to host a weekend conference in Virginia Beach next spring.

The program will be held the weekend of May 20 & 21 in conjunction with MAC’s Spring Board Meeting. On Saturday afternoon, Trudy Adams and James Peuster will combine to present a leadership workshop delving into management techniques crucial to getting the most from your staff.  Trudy’s presentation, “The Magic of a Touchpoint” is designed for all managers and owners of drycleaning plants and focuses on the value of customer interaction and outreach.  

James’ workshop, “Turning Potential into Profit”, is perfect for Owners, Managers, and other key personnel to learn how they can increase their success and productivity.  Too often people are firefighters and not fire preventers.  Attendees will learn when to delegate and when to develop employees.  They will learn ways to motivate staff and how to hold them accountable.


On Sunday morning, Trudy will present a program designed not only for the owners and managers -- but also all your customer service representatives.  The program, “Creating a Super CSR” really highlights the role your sales staff play in the success of the company, as well as tried and true methods for enhancing the customer experience.  Trudy will be building on her years of experience with the industry, and leaning on her skills as a CSR trainer to guide attendees through  the factors that keep customers coming back.

“We are very fortunate to have these experts joining us,” offered Peter Blake, MAC Executive Director.  “They are assets to the industry, and  I am really excited to provide our audience an opportunity to hear and learn from the best.”





MAC Developing and Intensive Management Bootcamp

Coming This Summer, MAC has arranged for Management Expert Don Desrosiers  to present a 2-Day management workshop.

Building on his recent MAC Workshop, “Labor Pains and Profit Drains: A Guide to Effective Management”, this program will be an in-depth, very intensive exploration of workforce management.  

“We are excited about this program,” announced Jamie Albano, MAC President, “and we are excited to be creating a new program for the industry.  I think we are often to focussed on technical training, and we often neglect the need top properly train our managers.  When we held the program in December, the reaction by all the attendees was terrific and it reinforced our belief that we need to really develop more substantial program.”

Don will be exploring ways you can hone your management skills, and ways you can help to increase productivity, while increasing efficiency and your bottom line, including:


  • Measuring productivity
  • Calculating costs per piece
  • Aggressive management techniques
  • Organization: key to success
  • Production flow and accountability
  • Using vital information to increase efficiency while maintaining your profitability.

The program is currently under development and will be debuting this summer.  The first MAC Session will be held at the DLI Offices in Laurel, MD.  Please keep watch in The Messenger, your online e-blasts and visit www.macassociation.org for more updated information.  This program is a one-of the kind in the industry, and due to the intensive nature of the instruction, participation will be strictly limited.

About us

Regional Association for dry cleaners serving the DC, MD, VA & WV

Contact us
Peter Blake
14700 Sweitzer Lane
Laurel, MD 20724
240-295-4200 (fax)