MAC Management Program to Feature Two Industry Experts
MAC has enlisted the services of nationally recognized customer service expert Trudy Admas and management consultant James Peuster to host a weekend conference in Virginia Beach next spring.
The program will be held the weekend of May 20 & 21 in conjunction with MAC’s Spring Board Meeting. On Saturday afternoon, Trudy Adams and James Peuster will combine to present a leadership workshop delving into management techniques crucial to getting the most from your staff. Trudy’s presentation, “The Magic of a Touchpoint” is designed for all managers and owners of drycleaning plants and focuses on the value of customer interaction and outreach.
On Sunday morning, Trudy will present a program designed not only for the owners and managers -- but also all your customer service representatives. The program, “Creating a Super CSR” really highlights the role your sales staff play in the success of the company, as well as tried and true methods for enhancing the customer experience. Trudy will be building on her years of experience with the industry, and leaning on her skills as a CSR trainer to guide attendees through the factors that keep customers coming back.
MAC Developing and Intensive Management Bootcamp
Coming This Summer, MAC has arranged for Management Expert Don Desrosiers to present a 2-Day management workshop.